Dylan Hightower

"SKILL AND CONFIDENCE ARE AN UNCONQUERED ARMY."

-George Herbert

"SKILL AND CONFIDENCE ARE AN UNCONQUERED ARMY."

-George Herbert

INFORMATION TECHNOLOGY (IT)

I have always been passionate about information technology, ever since I dismantled my first computer at the age of 8. As I began to see how IT could be an asset in my professional life, I invested in learning more and pursuing academic accolades to further my interest in the field. With experience in a wide range of IT concepts and tools, I am well-versed in the diverse areas this field covers, including both hands-on and field experience.

PC Building

Component configuration, processors, motherboards and chipsets, power supply, expansion cards, setup and installation, drivers, software configuration

PC Maintenance & Repair

Updates, software installation and removal, hardware upgrades, security, malware removal, hard drive partitioning, disk management, troubleshooting, Windows Task Scheduler, registry, system restore, services, performance optimaztion

PC & Mobile Backup

Manual backup, cloud backup, scheduled backup, restore points, OneDrive, Time Machine, iCloud, system images.

Peripheals

Installation and management, troubleshooting, connectors, drives, HDDs and SSDs, port management, audio and video, mouse & keyboard, monitor(s), kvm switch, printers, webcams, Internet of Things (IoT), authentication.

Computer Security

Physical security, user authentication anti-malware software, e-mail filtering, trusted software sources, access control lists, minimal usage policy, port security, MAC address filtering, virtual private networks (VPN), mobile device management, data disposal.

Documentation

Knowledge base, inventory management, password policies, network topology diagrams, change management, regulated date, PCI compliance, incident response.

Mobile Maintenance & Repair

Android, iOS, update, security, troubleshooting, memory management, connectivity, screen repair, battery replacement, software installation, malware detection and removal.

Networking

TCP/IP, DHCP server, static IP, WiFi, troubleshooting, command line, OSI, topology, hardware, servers, Unified Threat Management, firewall, Active Directory, Windows server, Linux server.

Virtualization

KVM, Hyper-V, VirtualBox, NetBoot, image deployment.

ShellPrompts

Command Prompt, PowerShell, BashShell

Operating Systems

Windows, MacOS, Linux, Android, iOS, Windows Server, Linux Server

Software Engineering

As a college student and aspiring software engineer, I have gained valuable experience through my coursework as well as through self-directed learning using platforms such as PluralSight, LinkedIn Learning, SoloLearn, and YouTube. I have developed a strong foundation in Java programming and am currently expanding my skill set to include JavaScript, CSS, and HTML. I am passionate about software engineering and am committed to continuously improving my skills and am working on projects to not only improve my talent but get more knowledge on the application of my talent.

Backend

Java, Python

Web Development

HTML, CSS, JavaScript

UI

React

Database

SQL

IDE

Eclipse, IntelliJ, Visual Studio

MISCELLANEOUS SKILLS

Beyond my industry-specific skills, I’ve developed a diverse set of abilities that have helped me succeed in various areas of my life. These miscellaneous skills are a testament to my adaptability, creativity, and willingness to learn. Whether it’s tackling a new challenge or finding unique solutions to problems, these skills have allowed me to thrive in different environments. Here are some of my miscellaneous skills that I believe will add value to any team or project.

Graphic Design

Layout and Design, print, video, web, Adobe Creative Cloud, MS Publisher, advertisements, promotions, logo design, project management.

Web Design

TCP/IP, DHCP server, static IP, WiFi, troubleshooting, command line, OSI, topology, hardware, servers, Unified Threat Management, firewall, Active Directory, Windows server, Linux server.

Software

MS Office, Aloha,

Audio/Video

Display networks, RF modulators, hdmi networks, audio setup, in-house video streaming, troubleshooting.

Marketing

Marketing training from Graphic Design experience, mentored un Bob Bonner, oversaw print, web, television and web marketing for Torrey Pines Pub. Active listening, collaboration, flexibility, initiative, creativity.

Customer Service

24 years of experience, clear communicator, active listening, self-control, positive attitude, assertive, conflict resolution, empathy, de-personalization, sense of humor., customer retainment.

Restaurant Management

Inventory, waste management, costing, menu design, pricing, supplier management, equipment management, cleaning schedule, ordering.

Human Resources

Organization, communication, confidentiality, negotiation, decision making, administration, conflict resolution, hiring, firing, training, staff scheduling, payroll.

Leadership

Lead by example., collaboration, team management, project management, decision making, responsibility, self-awareness, motivational.